Technical Support Professional

4 weeks ago


Singapore Aquis Search Full time
Unlock Career Opportunities in Asia

Aquis Search is recruiting a highly skilled Technical Support Professional to join a renowned asset manager in Asia. This exciting role offers an excellent chance for career growth and development.

About the Role:

  • This position involves serving as the primary point of contact for production issues, support requests, and alerts.
  • The successful candidate will be part of a global team coordinating with support teams to quickly resolve disruptions to technology services.
  • Responsibilities include swiftly resolving disruptions to minimize user impacts and maintaining service levels.
  • The ideal candidate will ensure applications operate smoothly and seamlessly from both front-end and batch/data feed perspectives.
  • Interaction with peers globally and support on a follow-the-sun model are essential aspects of this role.
  • The selected professional will actively identify and address vulnerabilities.
  • They will work with the team to provide details to management and key external partners on broad-ranging projects, tasks, and incidents.

Requirements:

  • The ideal candidate has 5+ years of experience in the financial services industry supporting front-to-back office applications.
  • They possess a solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact.
  • Experience managing complex deployments and environments is necessary.
  • The candidate should be able to work independently as well as in a team environment.
  • Supporting and using APIs, logging tools like Splunk, Prometheus, Grafana, and ticketing systems like ServiceNow and/or JIRA are essential skills.
  • The ideal candidate identifies and implements opportunities for automation to reduce manual and complex processes.
  • Availability for out-of-hours support, including on-call via rota, is required.
  • Working across teams to review technology portfolio and make recommendations for procedures and practices is also essential.

What We Offer:

  • An estimated annual salary range of $80,000 - $110,000.
  • This role provides an excellent opportunity for career growth and development within a renowned asset management company.
  • The selected professional will have access to ongoing training and professional development programs.

About Aquis Search:

Aquis Search specializes in providing top talent to leading organizations across various sectors. Our expertise lies in matching candidates with roles that suit their skills and interests, ensuring a seamless hiring experience.



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