Franchise Operations Senior Manager

6 days ago

Singapur, Singapore Sephora Asia Pte Ltd Full time

Position

Senior Manager, Franchise Operations

Overview

At Sephora, we are dedicated to inspiring our clientele, empowering our teams, and assisting them in becoming their best selves. We foster an environment where individuals are appreciated, and diversity is celebrated. Our global teams work diligently to fulfill our mission: to transform the perception of beauty by empowering the ExtraOrdinary within each individual.

We are united by a shared objective - to redefine the future of beauty.

The Role:

Sephora is seeking a Senior Manager, Franchise Operations, who will report directly to the General Manager, Franchise Markets. This pivotal role within Sephora presents an exciting opportunity to drive growth based on a new business foundation. The successful candidate will be responsible for steering the success and expansion of existing franchise markets in India and Indonesia, as well as exploring new markets for Sephora in Asia through collaboration with our franchise partners. Key performance indicators (KPIs) for this position include achieving an ambitious plan to broaden Sephora's presence in franchise markets and implementing retail KPIs and sales objectives.

In your capacity as Senior Manager, Franchise Operations, you will lead franchise operations in collaboration with our franchise partners, ensuring that the Sephora ethos is integrated across all current and new locations. You will work closely with the regional Retail Experience team, leveraging Sephora's best practices in omni-channel experiences throughout the region and driving growth through your persuasive abilities, analytical skills, and relationships with franchise partners. The Senior Manager, Franchise Operations will contribute to in-store performance to attain business success by executing the franchise operating manual, retail KPIs, and targets, while providing support to the operations teams of our franchise partners across the region.

As a leader, you embrace inclusivity and thrive on challenges. You understand that the best ideas can emerge from anywhere and value input from everyone, from beauty advisors to senior management, as well as our customers. You possess a great sense of humor, boundless energy, and a passion for cultivating strong teams.

Key Responsibilities:

Foster an enthusiastic and successful sales environment that emphasizes our Sephora ethos and utilizes initiative to implement essential strategies for success. Integrate Sephora's best practices within franchise markets, in consultation with the Regional Retail Experience team. Execute the franchise operating manual, set targets for individual franchises, and provide guidance in all operational areas. Collaborate with franchise partners to develop annual budgets and jointly formulate omni-channel retail strategies. Conduct monthly and weekly KPI reporting to analyze business trends across locations. Oversee our stores, mentoring and directing strategies for success to maximize omni-channel sales. Evaluate new store proposals and collaborate with project and design teams to secure necessary store approvals. Monitor and assist to ensure timely and successful store openings. Ensure the smooth and effective operation of stores while adhering to organizational standards and procedures to achieve operational efficiency and customer service excellence. Conduct quarterly audits, including formal results presentations and action plans for store improvements. Manage a Retail Excellence Manager who supports the rollout of training and ensures that operations teams achieve training store certification.

Qualifications:

Degree in Business or a related field. Minimum of 10 years of relevant experience in a similar role. Experience collaborating with senior levels across various functions - Branding, Marketing & PR, E-commerce (including Performance Marketing), Store Operations. Knowledge of the India and Indonesia markets with the ability to assess the potential for future store openings. Strong business and financial acumen, particularly in consumer retail, omni-channel, and CPG Direct E-Commerce. Results-driven, with experience in establishing and delivering business strategies, operational plans, budgets, and targets. Prioritizes customer service and possesses the ability to influence key stakeholders in delivering optimal outcomes for our customers. Excellent communication, negotiation, and interpersonal skills. Capable of balancing priorities, resilient, dynamic, and driven. Willingness to travel to international franchises as needed.

Benefits of Working at Sephora:

The People. You will work alongside some of the most talented leaders and teams – individuals you can take pride in collaborating with. The Learning. We invest in training and developing our teams, allowing you to continuously evolve and enhance your skills through personalized career plans.

You can unleash your creativity, as we embrace a disruptive spirit. You can learn and grow, as we empower you to be your best. You can be yourself, as your uniqueness sets us apart. This is the future of beauty. Reimagine your future with Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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