Franchise Operations Senior Manager

6 days ago

Singapur, Singapore Sephora Full time

At Sephora, we ignite passion in our customers, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams strive daily to fulfill our mission: to transform the perception of beauty by empowering the ExtraOrdinary within each of us.

We are driven by a shared vision - to redefine the future of beauty.

Position Overview:

Sephora is looking for a Senior Manager of Franchise Operations, who will report directly to the General Manager of Franchise Markets. This pivotal role within Sephora presents an exciting chance to foster growth based on a new business model. The ideal candidate will be responsible for enhancing the success and expansion of our current franchise markets in India and Indonesia, as well as exploring new opportunities for Sephora in Asia through collaboration with our franchise partners. Key performance indicators for this role include achieving ambitious plans to broaden Sephora's presence in franchise markets and implementing retail KPIs and sales objectives.

As the Senior Manager of Franchise Operations, you will oversee franchise operations in partnership with our franchise partners, ensuring that the Sephora ethos is integrated across all existing and new locations. You will collaborate closely with the regional Retail Experience team, leveraging Sephora's best practices in omni-channel experiences throughout the region and driving growth through your persuasive abilities, analytical skills, and relationships with franchise partners. The Senior Manager will be instrumental in driving in-store performance to achieve business success through the application of the franchise operating manual, retail KPIs, and targets, while providing support to the operations teams of our franchise partners across the region.

As a leader, you embrace inclusivity and welcome challenges. You understand that the best ideas can emerge from anywhere and value input from everyone, from beauty advisors to senior management, as well as our customers. You possess a great sense of humor, boundless energy, and a passion for cultivating strong teams.

Key Responsibilities:

  • Foster an enthusiastic and successful sales environment by emphasizing our Sephora ethos and proactively implementing key strategies for success.
  • Integrate Sephora's best practices in franchise markets, in collaboration with the Regional Retail Experience team.
  • Execute the franchise operating manual, set targets for individual franchises, and provide guidance in all operational areas.
  • Collaborate with franchise partners to establish annual budgets and jointly develop omni-channel retail strategies.
  • Conduct monthly and weekly KPI reporting to analyze business trends across stores.
  • Oversee store operations, mentoring and directing strategies for success to maximize omni-channel sales.
  • Evaluate new store proposals and collaborate with project and design teams to secure necessary store approvals.
  • Monitor and assist in ensuring timely and successful store openings.
  • Ensure smooth and effective store operations while adhering to organizational standards and procedures to achieve operational excellence and customer service superiority.
  • Conduct quarterly audits, including formal results presentations and action plans for store improvement.
  • Manage a Retail Excellence Manager who supports training initiatives and ensures that operations teams achieve training store certification.

Qualifications:

  • Bachelor's degree in Business or a related field.
  • A minimum of 10 years of relevant experience in a similar role.
  • Experience collaborating with senior organizational leaders across various functions - Branding, Marketing & PR, E-commerce (including Performance Marketing), Store Operations.
  • Familiarity with the India and Indonesia markets and the ability to assess the potential for future store openings.
  • Strong business and financial acumen, particularly in consumer retail, omni-channel, and CPG Direct E-Commerce.
  • Results-driven, with experience in setting and achieving business strategies, operational plans, budgets, and targets.
  • Prioritizes customer service and possesses the ability to influence key stakeholders in delivering optimal customer experiences.
  • Excellent communication, negotiation, and interpersonal skills.
  • Able to balance competing priorities, demonstrating resilience, dynamism, and drive.
  • Willingness to travel to franchise locations as needed.

While at Sephora, you will enjoy...

  • The people. You will work alongside some of the most talented leaders and teams – individuals you can take pride in collaborating with.
  • The learning. We invest in training and developing our teams, and you will continue to evolve and enhance your skills through personalized career development plans.
  • The culture. As a premier beauty retailer within the LVMH family, our reach is extensive, and our impact is global. Innovation is in our DNA, and at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores are united by a common goal - to redefine the future of beauty.

You can unleash your creativity, as we embrace a disruptive spirit. You can learn and evolve, as we empower you to be your best. You can be yourself, as your uniqueness sets us apart. This, is the future of beauty. Reimagine your future at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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