Franchise Operations Senior Manager

6 days ago

Singapur, Singapore Sephora Full time

At Sephora, we are dedicated to inspiring our customers, empowering our teams, and assisting them in becoming their best selves. We foster an environment where individuals are valued, and diversity is celebrated. Our global teams work tirelessly to fulfill our mission: to transform the perception of beauty by empowering the ExtraOrdinary within each of us.

We are united by a shared vision - to redefine the future of beauty.

Position Overview:

Sephora is looking for a Senior Manager, Franchise Operations, who will report directly to the General Manager of Franchise Markets. This pivotal role within Sephora presents an exciting opportunity to drive growth based on a new business foundation. The successful candidate will be responsible for enhancing the success and expansion of our existing franchise markets in India and Indonesia, as well as exploring new markets for Sephora in Asia through collaboration with our franchise partners. Key performance indicators for this role include achieving an ambitious expansion plan for Sephora in franchise markets and implementing retail KPIs and sales objectives.

As the Senior Manager, Franchise Operations, you will lead franchise operations in collaboration with our franchise partners, ensuring that the Sephora ethos is integrated across all existing and new stores. You will work closely with the regional Retail Experience team, leveraging Sephora's best practices in omni-channel experiences across the region and driving growth through your persuasive abilities, analytical skills, and relationships with franchise partners. The Senior Manager will contribute to in-store results to ensure business success through the application of the franchise operating manual, retail KPIs, and targets, while providing support to the operations teams of our franchise partners throughout the region.

As a leader, you embrace inclusivity and welcome challenges. You understand that the best ideas can emerge from anywhere, and you listen to everyone, from beauty advisors to senior management, as well as our customers. You possess a great sense of humor, boundless energy, and a passion for nurturing strong teams.

Key Responsibilities:

  • Foster an enthusiastic and successful sales environment by focusing on our Sephora ethos and proactively implementing key strategies for success.
  • Integrate Sephora's best practices within franchise markets, in consultation with the Regional Retail Experience team.
  • Execute the franchise operating manual, set targets for individual franchises, and provide guidance in all operational areas.
  • Collaborate with franchise partners to develop annual budgets and jointly create omni-channel retail strategies.
  • Conduct monthly and weekly KPI reporting to analyze business trends across stores.
  • Oversee our stores, mentoring and directing strategies for success to maximize omni-channel sales.
  • Evaluate new store proposals and collaborate with project and design teams to secure necessary store approvals.
  • Monitor and assist in ensuring timely and successful store openings.
  • Ensure smooth and effective store operations while adhering to organizational standards and procedures to achieve operational excellence and customer service excellence.
  • Conduct quarterly audits, including formal results presentations and action plans for store improvements.
  • Manage a Retail Excellence Manager who supports training initiatives and ensures operations teams achieve training store certification.

Qualifications:

  • Degree in Business or a related field.
  • A minimum of 10 years of relevant experience in a similar role.
  • Experience collaborating with senior levels across various functions, including Branding, Marketing & PR, E-commerce (including Performance Marketing), and Store Operations.
  • Familiarity with the India and Indonesia markets and the ability to assess the potential for future store openings.
  • Strong business and financial acumen, particularly in consumer retail, omni-channel, and CPG Direct E-Commerce.
  • Results-oriented with experience in setting and achieving business strategies, operational plans, budgets, and targets.
  • Prioritizes customer service and possesses the ability to influence key stakeholders in delivering optimal customer experiences.
  • Excellent communication, negotiation, and interpersonal skills.
  • Able to balance multiple priorities, demonstrating resilience, dynamism, and drive.
  • Willingness to travel to franchise locations as required.

Benefits of Working at Sephora:

  • The People: You will be surrounded by some of the most talented leaders and teams – individuals you can take pride in working alongside.
  • The Learning: We invest in training and developing our teams, enabling you to continue evolving and building your skills through personalized career plans.
  • The Culture: As a leading beauty retailer within the LVMH family, our reach is extensive, and our impact is global. Innovation is in our DNA, and at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores are united by a common goal - to redefine the future of beauty.

You can unleash your creativity, because we embrace a disruptive spirit. You can learn and evolve, as we empower you to be your best. You can be yourself, because your uniqueness sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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