Workforce Monitoring Professional

6 days ago


Singapore D L RESOURCES PTE LTD Full time
Job Title: Workforce Monitoring Professional

About the Role:
D L RESOURCES PTE LTD is seeking a skilled Workforce Monitoring Professional to join our team. In this role, you will be responsible for monitoring real-time call queues, managing adherence, and tracking attendance. Your goal will be to ensure that our contact centre operates efficiently and provides a seamless customer experience.

Key Responsibilities:
* Monitor real-time call queue and manage real-time adherence in different hotlines to meet KPIs and service level* Monitor call centre agent call time and call metrics* Attendance tracking and incident reporting* Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities* Corporate with department heads with other duties

Requirements:
* Diploma and above* Fast on action and work unrepentantly* Willing to learn new tools related to workforce management or Workforce Monitoring* Proficient in Microsoft Office (Word, Excel, Outlook)* Able to work in shifts including weekends and Public Holidays

About You:
We are looking for a detail-oriented and organized individual who can work effectively in a dynamic environment. You should have excellent communication skills and be able to collaborate with our team members to achieve our goals. If you are a motivated and results-driven professional, we encourage you to apply for this exciting opportunity.

What We Offer:
* Competitive salary range: SGD 45,000 - SGD 55,000 per annum* Opportunities for career growth and development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to training and resources to enhance your skills and knowledge

How to Apply:
If you are a skilled and experienced Workforce Monitoring Professional looking for a new challenge, please submit your application with a detailed CV and cover letter explaining why you are the ideal candidate for this role.

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