Customer Experience Director for Contact Centre Excellence

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Job Title: Assistant Director, Customer SupportAt Careers@Gov, we are seeking a highly skilled and experienced professional to join our team as an Assistant Director, Customer Support. As a key member of our customer support team, you will be responsible for developing and implementing customer support strategies, processes, and standards to drive...

Job OverviewWe are seeking a highly skilled Contact Centre Representative to join our team at TapTalent. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients through various communication channels.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...

About This RoleWe're looking for a highly skilled and experienced professional to lead our global contact centre operations. The ideal candidate will have a strong background in contact centre strategy, operations, and policy development. With a focus on driving transformation and excellence, this role will play a critical part in shaping our customer...

Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

Job DescriptionAbout United Overseas Bank: United Overseas Bank Limited is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.We are guided by our values - Honorable, Enterprising, United, and...

At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

SEARCH INDEX PTE. LTD. is seeking a skilled Customer Service Representative to join our Contact Centre team.We offer a competitive salary of SGD 3,500 - 4,000 per month, depending on experience.Job Description:Responsibilities:Handle customer inquiries via phone and emailRespond to customer complaints in a professional mannerMaintain accurate records of...

Roles & ResponsibilitiesPosition SummaryThe NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent...

Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

Job Title: Assistant Director, Customer SupportAbout the Role:We are seeking a highly skilled and experienced Assistant Director to lead our Customer Support team. As a key member of our organisation, you will be responsible for developing and implementing customer support strategies, processes, and standards. Your expertise will drive improvements in...

Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

About the RoleCareers@Gov is seeking a highly skilled and experienced Customer Support Director to join our team. As a key member of our organisation, you will be responsible for providing strategic planning and management of contact centre operations to improve customer experience and operational efficiency.Key ResponsibilitiesDevelop and implement customer...

As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Roles & ResponsibilitiesJob Responsibilities: Coordinate reporting requirements for Sales Cos to enhance the operational efficiency of Contact Centre activities. Analyse customer feedback and data to identify trends and opportunities for improvement using logical reasoning and interpretation skills. Present insights and findings to management and...

About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.Our history spans more than 80...