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APAC Customer Insight Analyst

4 weeks ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Job Responsibilities:

  • Coordinate reporting requirements for Sales Cos to enhance the operational efficiency of Contact Centre activities.
  • Analyse customer feedback and data to identify trends and opportunities for improvement using logical reasoning and interpretation skills.
  • Present insights and findings to management and stakeholders in a clear and structured manner.
  • Assist in the execution of customer experience initiatives and projects.
  • Collaborate with cross-functional teams, including Online Support, Repair Operations, Marketing, and Information Systems, to ensure a cohesive and effective customer experience.
  • Serve as the secretariat for the regional case management platform user committee.
  • Undertake other ad-hoc tasks as required.

Job Requirements:

  • At least a Diploma in Business Administration, Business Analytics, or a related field.
  • Minimum of 2 years of experience in a customer-facing role, with a strong focus on customer service and satisfaction. Experience in a contact centre or regional/multi-location customer experience role is a plus.
  • Good organizational skills with the ability to juggle multiple priorities in a fast-paced setting.
  • An inquisitive mindset and a strong sense of ownership over responsibilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP) and PowerPoint.

Interested applicants please forward your updated resume to cayenne.liang@manpower.com.sg or click on “Apply Now” button.


Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423


Tell employers what skills you have

Tableau
Private Label
Microsoft Excel
Customer Experience
Customer Insight
Customerfacing
IRI
Business Analytics
Data Warehouse Architecture
Data Science
Customer Service
Case Management
Decision Making
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