Data Analyst
1 month ago
We are seeking an ambitious Data Analyst to join our team at AIA Singapore Private Limited.
About the RoleThis exciting opportunity will have you bridge the gap between data and customer engagement by integrating insights from all touchpoints interactions.
You will develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.
- Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
- Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
- Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps.
- Validate the data points in the data warehouse in ensuring data integrity.
- Develop, automate and streamline management reporting to monitor key business metrics.
- Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
- Provide guidance to junior staff.
Requirements include a University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills.
Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
The estimated salary for this role is SGD 80,000 - 120,000 per annum, depending on experience.
AIA Singapore Private Limited offers a dynamic and fast-paced environment where you can build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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