Contact centre team lead

Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

About This RoleWe're looking for a highly skilled and experienced professional to lead our global contact centre operations. The ideal candidate will have a strong background in contact centre strategy, operations, and policy development. With a focus on driving transformation and excellence, this role will play a critical part in shaping our customer...

Job DescriptionWe are currently seeking a high-calibre professional to join our team as a Sales Performance Analyst, Contact Centre Lead.Company OverviewContact Centre Business plays a central role in maintaining our reputation as a leader in banking in Singapore. It serves as a vital channel in ensuring successful business development while addressing...

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...

At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.Our history spans more than 80...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

Job DescriptionAbout United Overseas Bank: United Overseas Bank Limited is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.We are guided by our values - Honorable, Enterprising, United, and...

Fraud and Scam Team LeadershipAs the Unit Head Contact Centre Fraud, you will lead a team of specialists trained in managing Fraud/Scam cases reported by customers via the direct Fraud/Scam hotline and other channels.Responsibilities include ensuring team members complete follow-ups with internal and external parties to resolve Fraud/Scam requests/feedback...

Roles & ResponsibilitiesJob Descriptions: Your main scope as a team leader would be that of training. Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information. Manage the performance and service quality of the CCS. Ensure that all CCS under TL’s supervision is well...

Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

Centre ManagerAs a Centre Manager with SELF HELP GROUPS STUDENT CARE LIMITED, you will oversee the daily operations of a school-based student care centre. The role involves liaising with HQ, parents, and school regarding students and centre matters. You will mentor, lead, and motivate staff in their work, ensuring that programs and activities are carried out...

About the RoleAureus Group is seeking a talented Centre Manager to lead a team of Customer Service Executives in driving business growth and achieving company objectives. This role requires a strong leader with excellent sales and organizational skills, as well as the ability to provide exceptional customer service and promote the company's programs...

Job Description We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! Responsibilities: Provide coaching...

Job Summary:We are seeking a highly motivated Contact Centre Performance Optimisation Specialist to join our dynamic team at D L RESOURCES PTE LTD. The ideal candidate will have a strong background in workforce management, excellent analytical skills, and the ability to work effectively in a fast-paced environment.