Unit Head Contact Centre Fraud Leader

About the RoleWe are seeking a skilled Fraud Management Specialist to join our Contact Centre Operations team. This is an exciting opportunity for you to make a real difference in preventing and resolving fraud cases.Key ResponsibilitiesReview and assess scam-related cases from the Contact Centre to identify, liaise, and resolve customer issues promptly and...

Roles & ResponsibilitiesJob Responsibilities· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.(PDPA & MAS Notice 626) · Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /Compensation within stipulated timeframe· Understanding Fraud & Scam...

**Job Summary:**We are seeking a seasoned professional to lead our Contact Centre Fraud and Scam team. The successful candidate will oversee a team of specialists trained in managing fraud/scam cases reported by customers via the direct hotline and other channels.**About United Overseas Bank:**United Overseas Bank Limited (UOB) is a leading bank in Asia with...

Posting Date: 21 Oct 2024 Location: Alexandra (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in...

Roles & ResponsibilitiesBanking Anti Fraud & Scam Areas:· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.(PDPA & MAS Notice 626)· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /Compensation within stipulated timeframe· Understanding Fraud & Scam...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.Our history spans more than 80...

Roles & ResponsibilitiesShift Timings (Choose 1 Option):Option #1: Weekends/PHs shift Working Hours : 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or...

Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

Job DescriptionAbout United Overseas Bank: United Overseas Bank Limited is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.We are guided by our values - Honorable, Enterprising, United, and...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...

Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

Job SummaryWe are seeking a highly skilled and experienced Senior Fraud Investigator to join our Internal Fraud Investigation Team at United Overseas Bank Ltd. As Assistant VP, Internal Fraud Investigator, you will be responsible for leading the investigation of internal fraud cases, identifying control and process gaps, and recommending remediation to...

FVP, Business Risk and Controls Management (BRCM) Anti-Fraud Adviser, Group Retail Posting Date: 17 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

Roles & ResponsibilitiesJob Descriptions: Your main scope as a team leader would be that of training. Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information. Manage the performance and service quality of the CCS. Ensure that all CCS under TL’s supervision is well...

Assistant VP, Internal Fraud Investigator Posting Date: 28 Sep 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd Key responsibilities include: • Reports to Head, Internal Investigation Team, covering fraud and internal investigations • Works closely with investigators to identify control and process...