Senior Fraud Prevention Lead
1 month ago
**Job Summary:**
We are seeking a seasoned professional to lead our Contact Centre Fraud and Scam team. The successful candidate will oversee a team of specialists trained in managing fraud/scam cases reported by customers via the direct hotline and other channels.
**About United Overseas Bank:**
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United, and Committed.
**Group Technology and Operations (GTO):**
GTO provides software and system development, information technology support services, and banking operations. We have centralized and standardized technology components into Singapore, creating a global footprint for supporting regional subsidiaries and branches worldwide.
**Responsibilities:**
- Lead the Contact Centre Fraud and Scam team to ensure prompt resolution of customer requests within established service turnaround times.
- Monitor Business Unit and Servicing Unit adherence to rules, regulations, and procedures, escalating promptly to senior management as needed.
- Work closely with Business Unit and Servicing Unit to identify and implement initiatives for improving fraud/scam related processes and procedures.
- Review reports on scam cases daily, weekly, and monthly, working towards meeting Service Level Agreement goals.
**Requirements:**
- At least 15 years of relevant experience, including 3 years as a team manager with fraud and scam handling experience.
- Good knowledge of banking processes, products, and systems.
- Excellent communication and problem-solving skills, with the ability to represent the bank to customers.
- A high level of accuracy and attention to detail, with personal resilience in a pressurized environment.
**Estimated Salary:** SGD $120,000 - SGD $180,000 per annum, depending on experience and qualifications.
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