Senior Fraud Prevention Lead

1 month ago


Singapore United Overseas Bank Full time

**Job Summary:**

We are seeking a seasoned professional to lead our Contact Centre Fraud and Scam team. The successful candidate will oversee a team of specialists trained in managing fraud/scam cases reported by customers via the direct hotline and other channels.

**About United Overseas Bank:**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United, and Committed.

**Group Technology and Operations (GTO):**

GTO provides software and system development, information technology support services, and banking operations. We have centralized and standardized technology components into Singapore, creating a global footprint for supporting regional subsidiaries and branches worldwide.

**Responsibilities:**

  • Lead the Contact Centre Fraud and Scam team to ensure prompt resolution of customer requests within established service turnaround times.
  • Monitor Business Unit and Servicing Unit adherence to rules, regulations, and procedures, escalating promptly to senior management as needed.
  • Work closely with Business Unit and Servicing Unit to identify and implement initiatives for improving fraud/scam related processes and procedures.
  • Review reports on scam cases daily, weekly, and monthly, working towards meeting Service Level Agreement goals.

**Requirements:**

  • At least 15 years of relevant experience, including 3 years as a team manager with fraud and scam handling experience.
  • Good knowledge of banking processes, products, and systems.
  • Excellent communication and problem-solving skills, with the ability to represent the bank to customers.
  • A high level of accuracy and attention to detail, with personal resilience in a pressurized environment.

**Estimated Salary:** SGD $120,000 - SGD $180,000 per annum, depending on experience and qualifications.



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