Fraud Prevention Specialist
2 days ago
Job Overview:
We are seeking a highly skilled Fraud Prevention Specialist to join our team at UNITED OVERSEAS BANK LIMITED.
As a Fraud Prevention Specialist, you will play a vital role in protecting our customers from fraudulent activities and ensuring the integrity of our banking systems.
The successful candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will also have a strong customer service mindset and be able to represent the Bank to customers in a professional and courteous manner.
Key Responsibilities:
- Review and Assess Scam-Related Cases: You will review and assess scam-related cases from our Contact Centre to identify, liaise, and resolve customer issues completely and promptly.
- Ensure Case Validity: You will ensure the validity of each case escalated prior to escalating it out to the Fraud Support Team, Business Unit, or Servicing Units, maintaining quality of servicing.
- Liaise with Stakeholders: You will liaise with other business owners and stakeholders for acknowledgement, follow-up on any actions, and feedback requested by customers through the Fraud Support Team, carried out efficiently and within timeline.
- Monitor Follow-Up: You will observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
- Evaluate Business Unit Adherence: You will monitor Business Units' and Servicing Units' adherence to rules, regulations, and procedures, escalating to respective senior management promptly.
- Handle Complex Cases: You will handle complex cases with care and speed, coordinating with Business Unit and Servicing Unit.
Requirements:
- Qualifications: Degree/Diploma in any discipline.
- Communication Skills: Good written and spoken communication skills in English, with the ability to influence and persuade stakeholders.
- Problem-Solving Skills: Excellent telephone, active listening, and strong interpersonal skills, resourceful and able to work independently and as a team.
- Customer Service Mindset: A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers.
- Aptitude for Complex Situations: Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
- Attention to Detail: High level of accuracy and attention to detail.
- Personal Resilience: Personal resilience and ability to perform effectively in a pressurized environment with a positive 'can do' attitude and a positive attitude to change.
- Motivation and Initiative: Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
- Flexibility: Ability to work on staggered/rotational shifts, including weekends and Public Holidays.
Benefits and Compensation:
The salary for this role is estimated to be around $80,000 - $120,000 per annum, based on industry standards and location. We offer a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for career growth and development.
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