Global Workforce

2 weeks ago

Singapore beBeeWorkforceManagement Full time $90,000 - $120,000
Job Title">

We are seeking an experienced Workforce & Queue Management Team Lead to join our Trust & Safety team. In this role, you will be responsible for leading a global team, managing workforce strategies, and overseeing queue management.

">Responsibilities">
  • Lead and manage a global Workforce & Queue Management team to drive high-performance culture and support team development.
  • Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for in-house and BPO operations.
  • Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation.
  • Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business.
  • Drive initiatives to optimize workforce utilization and compliance.
  • Collaborate closely with Platform teams to design new solutions that enhance workforce allocation and operational efficiency.
">Qualifications">
  • Bachelor's degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management).
  • 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments.
  • Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews.
  • Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights.
  • Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization.
  • Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders.
  • Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.
">

At our company, we prioritize employee wellbeing and provide comprehensive programs to promote physical and mental health.

">

Join our community of innovative thinkers who share our passion for creativity and joy. Together, let's inspire and bring value to our users.

":

  • Global Workforce Optimization Leader

    7 days ago

    Singapore beBeeOperations Full time $90,000 - $120,000

    Job TitleAs a Senior Operations Manager, you will be responsible for overseeing the workforce management and queue management teams. This role requires strong leadership skills, with the ability to manage diverse teams and drive business outcomes.Job Description:The Operations Manager will oversee the global workforce management team, fostering a...

  • Junior Recruitment Specialist

    1 week ago

    Singapore Allegis Global Solutions Full time

    Company Description - Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make...

  • Senior Workforce Strategist

    7 days ago

    Singapore beBeeStrategic Full time $80,000 - $120,000

    Global HR ManagerWe are seeking an experienced and strategic HR Manager to lead our workforce planning initiatives and deliver global HR solutions. This role will report directly to the Global Director, Human Capital, and be responsible for developing and implementing enterprise-level workforce strategies.The ideal candidate will have at least 8 years of...

  • Global EHS Extended Workforce Sr Program Manager

    2 weeks ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Tiktok Live

    7 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Global Facilities Workforce Development Program/Project Management Office

    6 days ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Global Facilities Workforce Development PMO, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, FE Strategic Program (FE PMO) team, OCT Workforce Development (WFD) and other major corporate organizations to drive systems projects/programs from...

  • Global Facilities Workforce Development Program/project Management Office

    5 days ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Operations Workforce Planning Manager

    1 week ago

    Singapore Equinix Full time

    Operations Workforce Planning Manager Equinix is the world’s digital infrastructure company, operating 240+ data centers in 70 major metros across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...

  • Workforce Planning Manager

    2 weeks ago

    Singapore Argyll Scott Full time

    Our global client is change-ready and on an ambitious transformational journey, and is now seeking an experienced workforce planning manager to become a critical part of their success. Working with senior leaders across a key business unit this role will collaborate to drive HR excellence to sustain and innovate their people practices for the long term. The...

  • Senior Workforce Planner

    1 week ago

    Singapore beBeeStrategist Full time $96,000 - $144,000

    Workforce Planning and Strategy ExpertAbout the Role:The Ministry of National Development is seeking a highly skilled Workforce Planning and Strategy Expert to join their Corporate Development Division. As a key member of the Workforce Planning Team, you will be responsible for driving resource planning and prioritisation strategies to ensure that the...