Global Workforce Optimization Leader

13 hours ago

Singapore beBeeOperations Full time $90,000 - $120,000
Job Title

As a Senior Operations Manager, you will be responsible for overseeing the workforce management and queue management teams. This role requires strong leadership skills, with the ability to manage diverse teams and drive business outcomes.

Job Description:

The Operations Manager will oversee the global workforce management team, fostering a high-performance culture and supporting team development. They will develop and execute workforce strategies, including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations.

The Operations Manager will also monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation. Additionally, they will build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business.

The ideal candidate will have 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments. They must have proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews.

Required Skills:

  • Strong analytical skills with the ability to translate data into actionable insights.
  • Advanced proficiency in Microsoft Excel.
  • Excellent English communication skills, both written and spoken.

Benefits:

  • Opportunity to work with a global team.
  • Chance to develop and implement strategic workforce management initiatives.
  • Competitive salary and benefits package.
Requirements:

This role requires a Bachelor's degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management). The ideal candidate will have strong leadership skills, with the ability to manage diverse teams and drive business outcomes.

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