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Enterprise Customer Growth Manager
2 weeks ago
Customer Success is a strategic function that ensures customers receive maximum value from our solutions.
The role involves managing a portfolio of high-value customers, understanding their business goals and communication objectives, and seeking opportunities to grow product usage.
The team works to reduce churn by using data on customer behavior to intervene when usage changes, resolve friction, and increase customer understanding of our products and services.
The goal is to provide an exceptional engagement experience for every prospective customer. Key metrics include portfolio gross profit, churn rate, net retention of portfolio volume and revenue, and upsell/cross-sell volume and revenue.
Responsibilities:- Cultivate strong relationships within the assigned customer base.
- Build an understanding of customer business goals and communication objectives.
- Seek opportunities to grow product usage and improve customer satisfaction.
Benefits:
This role offers a unique opportunity to make a meaningful impact on customer success and drive business growth. If you are a proactive and customer-focused individual who thrives in a dynamic environment, this could be the ideal role for you.
About This Role:
This position requires a customer-centric approach, excellent communication skills, and the ability to work effectively in a fast-paced environment.
