
Hotel Luxury Experience
1 week ago
The Hotel Concierge serves as the cornerstone of a luxurious residents' experience. This role encompasses a wide range of responsibilities, from pre-arrival preparations to in-house arrangements and departure services.
Key Responsibilities:
- Develop meaningful relationships between concierges and residents through personalized service.
- Customize check-in procedures, suite setup, provide welcome drinks and offer recommendations for dining and activities.
- Coordinate special occasions for residents, assist with in-suite experiences and resolve any resident feedback or concerns.
- Ensure service standards are aligned with industry benchmarks and individual performance meets company expectations.
Candidate Requirements:
- Diploma or degree in a related field, such as hospitality management.
- Minimum 2 years' relevant experience in a similar role.
- Excellent communication skills in English and proficiency in other languages an asset.
Essential Competencies:
- Strong interpersonal skills, with ability to address guest needs promptly and professionally.
- Ability to work well under pressure, analyze problems and exercise good judgment.
- Highly organized, with attention to detail and a customer-centric approach.
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