Client Relations Centre Ambassador

3 weeks ago

Singapore RICHEMONT LUXURY (SINGAPORE) PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Client Relations Centre Ambassador to join our team at RICHEMONT LUXURY (SINGAPORE) PTE. LTD. as a key member of our Client Relations Centre (CRC) team.

Key Responsibilities
  • Represent the Richemont Brands in all customer contact, handling service-, sales-, and after-sales requests according to Richemont Quality Standards.
  • Accommodate all customer requests, including service requests and sales inquiries, with excellent communication skills.
  • Facilitate online and phone sales to reach set goals and objectives.
  • Handle inbound and outbound customer contact via various channels.
  • Deliver brand information to customers and collect valuable feedback to improve brand offerings.
  • Process required data/information in appropriate systems/tools under group data security policy.
  • Escalate emergency system issues to team leaders and report findings on system improvement.
  • Identify trends in customer satisfaction or dissatisfaction and report findings to team leaders.
  • Follow company policies and procedures as outlined and represent the Group in a professional image at all times.
  • Collaborate with the Group's existing Customer Service team for repairs and after-sales service requests.
Requirements
  • Call center/customer service management experience, preferably in the retail/e-commerce industry.
  • Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony, and social media management.
  • Knowledge of quality monitoring tools and customer satisfaction strategies.
  • Operational experience with WFM and scheduling tools in a contact center environment.
  • English proficiency (Mandarin, Thai, or Malay are a plus).
  • Proven ability to create and sustain positive relationships.
  • Seasoned and knowledgeable about customer service and continuous quality improvement.
What We Offer
  • A great opportunity to contribute to the CRC success and culture of Cartier.
  • This role will also help to strengthen your knowledge of luxury while enhancing your expertise in CRC.
  • A plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

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