Client Relations Centre Ambassador

2 weeks ago


Singapore LUXURY CAREERS Full time

Client Relations Centre Ambassador - Vietnamese Speaking (Luxury Jewellery Brand)

Be the voice of a prestigious Maison, enchanting clients across channels with exceptional service and brand storytelling.

  • Permanent/Full Time Position; Shift Hours, 5-days work week
  • Attractive Company Benefits (Basic Salary + Monthly Incentives)
  • Contact Centre Working Environment

About the role

Your primary focus will be on achieving sales targets and key performance indicators (KPIs) while embodying the values, history, and know-how of the brand.

Responsibilities

  • Client Engagement: Serve as the primary point of contact for our clients, providing outstanding service through phone, email, and messaging platforms such as WeChat and WhatsApp.
  • Sales & KPIs: Drive sales and meet or exceed KPIs, contributing to the growth and success of the Maison.
  • Client Experience: Offer a seamless and enriching experience to clients, understanding their needs and delivering tailored solutions that reflect our brand's values.
  • Omnichannel Relay: Ensure consistent and effective communication across all channels, maintaining the Maison's high standards.
  • Relationship Building: Develop and nurture long-term relationships with clients, enhancing their loyalty and connection to the Maison.
  • Brand Representation: Share the Maison's story, values, and expertise, becoming a knowledgeable ambassador of our brand.

Requirements

  • Fluent in English and Vietnamese
  • Proven experience in a contact centre, customer service, or retail environment.
  • Strong communication and interpersonal skills, with the ability to be persuasive and engaging.
  • Detail-oriented, enthusiastic, confident, and reliable.
  • Ability to work both independently and as part of a team, with a willingness to contribute to a collaborative environment.

EA Personnel #: R23116889

EA Licence #: 22C1376



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