Senior Billing Coordinator

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About the Role
We are looking for a Senior Billing Coordinator to join our team. The successful candidate will be responsible for ensuring accurate billing of hall fees and other payable items for student accommodation, as well as processing refunds for early withdrawals.

In this role, you will review customer outstanding records and aging report regularly and conduct prompt debt recovery measures. You will also engage residents/stakeholders on their queries/requests received via various channels and ensure quality resolution within stipulated SLA requirements.

The ideal candidate will have a diploma in a relevant field and at least 3 years of working experience in a finance/billing/procurement role and customer service/relationship management. Experience in student hostels, staff housing or hospitality services would be an added advantage.

Responsibilities
  1. Ensure accurate billing of hall fees and other payable items for student accommodation.
  2. Process refunds for early withdrawals.
  3. Review customer outstanding records and aging report regularly.
  4. Conduct prompt debt recovery measures.
  5. Engage residents/stakeholders on their queries/requests.

Why Join Us
At NTU, we offer a comprehensive benefits package and opportunities for professional growth and development. We are committed to fostering a culture of inclusivity, respect, and teamwork.

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