Sales and Revenue Generation Associate
3 days ago
The Sales and Revenue Generation Associate will be responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations.
Main Responsibilities:- Effectively handle requests from guests, companies, and travel agents via phone or email while ensuring guest satisfaction.
- Convert as many reservation requests into confirmed reservations, then carefully input the booking information into the reservation system.
- Build packages suitable to guest requests, making reservations for other services such as visas, transfers, tickets, and tours based on guest's booking/requests.
- Propose promotion programs/packages for increasing sales of rooms and revenue.
- Meet targets on monthly revenue (on both averaged daily room rate and occupancy rate).
- Assist with all Front Desk duties such as processing room reservations, guest check-ins/check-outs, cancellations, payment, etc.
To be successful in this role, you will need to have excellent communication skills, a strong ability to work under pressure, and a passion for delivering exceptional customer service. You should also be highly organized, able to multitask, and have a keen eye for detail.
Requirements:- Minimum 1 year of relevant experience
- Familiarity with Opera system
Salary: $60,000 - $80,000 per annum, depending on experience. Benefits include comprehensive health insurance, retirement plan, and generous paid time off. The Fullerton Hotel offers a dynamic and supportive work environment, opportunities for professional growth, and a chance to work with a talented team of professionals.
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