Production Support Specialist

2 days ago


Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our technology platforms, including MS SQL Server, Oracle, and Unix.

Key Responsibilities:

  • Daily Operations Management: Oversee the day-to-day operations of technology platforms, identifying potential production issues and creating incident, enhancement, and problem tickets in the ticket tracking system.
  • Technical Support and Troubleshooting: Provide front-line technical support for production issues, including Incident/Problem Management, Release/Deployment, and Application Monitoring.
  • System and Process Management: Manage production support roles and use monitoring/scheduling tools to handle real-time restoration and triage of issues impacting technical services.
  • Continuous Improvement: Identify vulnerabilities and opportunities for improvement in production services and develop and enhance administrative, operational, and technical policies and procedures.
  • Communication and Leadership: Communicate status and health of applications to business and management and lead production support issues and incidents, ensuring timely resolution and adherence to SLAs.

Requirements:

  • 5+ years of relevant IT experience in Production Support, ITIL, Release Support, or Technical Implementations.
  • Hands-on experience with Java/J2EE, server-side technologies, and microservices.
  • Strong knowledge of Middleware components, including Message Broker, IBM Websphere MQ, JBoss, and MuleSoft.
  • Experience with Oracle, DB2, and PL/SQL query performance tuning.
  • Affinity with event-driven and schedule-driven batch processes.
  • Proficiency in Unix and Windows operating systems, including strong scripting skills.
  • Experience using monitoring/scheduling tools and handling on-call support.
  • Ability to assess severity, gather impacts, engage supporting teams, and escalate issues as necessary.


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