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Production Support Specialist

2 months ago

Singapore MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our systems.

**Key Responsibilities**

  • Provide level 2 and level 3 production support for our IT systems, including troubleshooting and resolving technical issues.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of ITIL and SDLC methodologies.
  • Stay up-to-date with the latest technologies and tools, including MQ, Connect Direct, Control M, Geneos, Splunk, Ansible, Grafana, and Elastic Search.
  • Familiarize yourself with OS/400 systems, RPG, and COBOL languages.
  • Gain experience with Silverlake LNS banking systems.

**Requirements**

  • Bachelor's degree in Computer Science or Engineering.
  • Minimum 5 years of experience in the IT industry, with a focus on technology solution or support service delivery in the banking/financial industry.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced, team-oriented environment, including weekends and late hours.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.