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Production Support Specialist

2 months ago


Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Production Support Specialist to join our team. As a key member of our Enterprise Domain team, you will be responsible for providing proactive, timely, effective, and efficient support to our business users.

Key Responsibilities

  • Perform production support activities, including issue assignment, analysis, and resolution within specified SLAs.
  • Own issues and initiatives in the Enterprise domain, collaborating with various teams to develop solutions for our users.
  • Troubleshoot 2nd-level technical support issues, identifying root causes and working closely with users and IT teams.

Requirements

  • Minimum 4 years of hands-on support experience in application support in banking.
  • Experience working with technical platforms or programming languages, including MS Windows, Unix, SQL, and Unix scripting.
  • Excellent interpersonal and communication skills, with the ability to work in a fast-paced and team-oriented environment.
  • Good experience supporting digital banking, workflow, and KYC applications.

Desirable Skills

  • Experience working in an ITIL-driven environment, with a working knowledge of ITIL principles and processes.