Product Support Specialist

5 days ago


Singapore JointHire Singapore Pte Ltd Full time
About the Role

We are seeking a highly motivated and enthusiastic Product Support Specialist to join our team at JointHire Singapore Pte Ltd. As a Product Support Specialist, you will be responsible for providing exceptional customer service and support for our home appliances and consumer electronics products.

Key Responsibilities
  • Test new products and report findings to the domain and marketing teams
  • Support the service team in testing faulty appliances and products
  • Develop in-house cooking recipes and plan regular cooking classes for customers
  • Train demonstrators and promoters on the usage of home appliances products
  • Support cooking events and roadshows, including cooking demonstrations
  • Conduct in-store demonstrations as required
  • Other ad-hoc duties as assigned
Requirements
  • Strong interest and passion for cooking
  • Able to work independently and have good product knowledge (training will be provided)
  • Good interest in creating food recipes
  • Patient and have good communication skills
  • Basic knowledge of Excel
  • Proficient in English and Mandarin to communicate with Chinese customers
  • Willing to travel when required
What We Offer
  • 1-year renewable contract
  • Working location: Bedok
  • Working hours: Monday to Friday (9am - 5:30pm)
  • Completion bonus


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