IT Support Specialist

2 days ago


Singapore MyCareersFuture Full time

Job Summary:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at MyCareersFuture. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Provide exceptional customer service by greeting and assisting walk-in customers at our service center.
  • Offer technical support and service for IT hardware, including PCs and laptops, to ensure seamless operation.
  • Keep customers informed about the status of their service requests in a timely and transparent manner.
  • Accurately manage and track parts handling and movement to prevent any discrepancies.
  • Diagnose and resolve hardware and software issues efficiently, minimizing downtime.
  • Install operating systems, firmware, and BIOS to ensure optimal system performance.
  • Manage and resolve assigned tickets, ensuring proper tracking and closure.
  • Collaborate with team members to complete tasks and close them in a timely manner, promoting a culture of teamwork and excellence.
  • Participate in training sessions for new products to stay up-to-date with the latest technologies.

Requirements:

  • Minimum NITEC in Electronics or a related field.
  • Basic computer hardware knowledge to troubleshoot and resolve issues.
  • Flexibility and adaptability to change, ensuring a smooth transition in a dynamic environment.
  • Excellent customer service mindset, prioritizing customer satisfaction.
  • Strong interpersonal and communication skills to effectively interact with customers and team members.


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