IT Support Specialist
24 hours ago
We are seeking a highly skilled IT Support Specialist to join our team at Oil Brokerage International PTE. Limited. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our users, both remotely and in-person, to resolve hardware, software, and network-related issues.
Key Responsibilities:- Provide technical assistance and support to end-users via phone, email, and remote assistance.
- Manage the escalation, tracking, and resolution of incidents, service requests, and problems professionally and promptly.
- Develop, implement, and update IT policy, operating procedures, and best practices.
- Assess and enhance IT infrastructure solutions to meet business needs.
- Provide on-site support as required.
- Assist with other administrative tasks when needed.
- Minimum Diploma / Degree in Informatics, Computer Science, IT Engineering, or Equivalent.
- Proven experience in IT support, preferably in a help desk or technical support role.
- Strong troubleshooting ability and excellent communication skills.
- Office 365 support experience and good knowledge of Windows Server 2019 and above.
- Active Directory administration and experience of Azure hybrid environment.
- Understanding of DNS and DHCP, and good knowledge of networks and networking.
- Ability to work on new tasks and to be able to research unaided.
- Experience in Remotely supporting users and working in a highly secure domain.
Oil Brokerage International PTE. Limited is a leading oil brokerage company with offices in London, Houston, Singapore, and Dubai. We provide a high-quality trusted broking service to the oil trading community with a personal touch.
We are looking for a skilled IT Support Specialist to join our team and provide technical assistance and support to our users. If you have the required skills and experience, please apply for this exciting opportunity.
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