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Production Support Specialist

2 months ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly skilled Production Support Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

Key Responsibilities
  • Provide timely and effective application support to various business users, ensuring prompt resolution of incidents and queries.
  • Work closely with the development team to identify resolutions and transition releases into production environment.
  • Perform root cause analysis to identify permanent solutions and prevent recurring incidents.
  • Ensure all incidents and problems are proactively managed, prioritizing issues of varying severity and escalating as necessary.
  • Collaborate with the development team to identify resolutions and transition releases into production environment.
  • Participate in Business Continuity Management (BCM) activities and infrastructure-related upgrades.
  • Responsible for capacity management, monitoring and analyzing current performance and capacity data, and forecasting capacity requirements.
Requirements
  • Minimum 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence.
  • Individual must have working experience in ETL, Data warehouse, and various business intelligence tools on Unix/Windows platforms.
  • Mandatory technical skills: Informatica, BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting.
  • Knowledge of ITIL or similar framework is an advantage.
  • Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and advantageous.
  • Excellent communication, interpersonal, and analytical skills.
  • Excellent knowledge of banking business data across various sectors.
  • Excellent and proven Incident/Problem Management and organization skills are a must.