
Operational Key Account Manager
1 week ago
The role of an Operational Key Account Management Professional is to provide exceptional support to customers in a designated region. This includes meeting customer operational and reporting requirements, working closely with the Global Network, and driving growth in market shares of freight, logistics, and transportation businesses.
Key Responsibilities- Act as primary contact for multi-Geo and/or multi-product customers.
- Maintain day-to-day interaction with customers to ensure operational execution of customer requirements.
- Carry out successful basic customer onboarding and implement engagement processes.
- Champion and represent customer's business requirements in the organization.
- Improve service to the customer and profitability to the organization.
As a member of the Operational Key Account Management team, you will be responsible for serving customers through issue resolution, process improvement, and maintaining an internal and global contact list and escalation tree for each customer.
You will also work closely with HQ and Global Network offices to carry out seamless onboarding of the customer, kick off new customer implementation, and monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer.
Furthermore, you will assume responsibility for successful implementation of projects, actively identify, measure, and improve performance levels for the customer, participate and validate contract rates with respective KAMs and pricing teams, drive automation for reporting requirements, and carry out other tasks and assignments given by the Management.
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