Consumer Relations Specialist
6 days ago
We are seeking a highly skilled Consumer Relations Specialist to join our team at the Consumers Association of Singapore. As a key member of our organization, you will play a vital role in resolving consumer disputes and promoting fair business practices.
About the Role
As a Consumer Relations Specialist, you will be responsible for handling a wide range of consumer complaints and disputes. Your primary objective will be to provide excellent customer service, ensuring that consumers receive timely and effective resolution to their issues.
Key Responsibilities:
- Consultation Service: You will review consumer complaints, providing advice on contractual rights and options for redress.
- Dispute Resolution: You will handle disputes between consumers and businesses, working to achieve amicable resolutions through negotiation and mediation.
- Documentation: You will gather, collate, and organize relevant documentation to support dispute resolution efforts.
- Reporting: You will generate statistics and reports on complaint trends and figures, identifying areas for improvement.
Requirements:
- Degree or Diploma: You must hold a degree or diploma from a recognized tertiary institution, with law-related courses preferred.
- Communication Skills: You must possess excellent communication, diplomacy, and negotiation skills, with the ability to speak multiple languages an advantage.
- Analytical Thinking: You must have strong analytical thinking and problem-solving skills, with the ability to work effectively under pressure.
What We Offer:
We offer a competitive salary package, estimated to be around SGD $4,500 - $6,000 per month, depending on experience. Our benefits include opportunities for career growth, professional development, and a dynamic work environment.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity. We look forward to hearing from you
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