Consumer Relations Specialist

6 days ago


Singapore CONSUMERS ASSOCIATION OF SINGAPORE Full time

We are seeking a highly skilled Consumer Relations Specialist to join our team at the Consumers Association of Singapore. As a key member of our organization, you will play a vital role in resolving consumer disputes and promoting fair business practices.

About the Role

As a Consumer Relations Specialist, you will be responsible for handling a wide range of consumer complaints and disputes. Your primary objective will be to provide excellent customer service, ensuring that consumers receive timely and effective resolution to their issues.

Key Responsibilities:

  • Consultation Service: You will review consumer complaints, providing advice on contractual rights and options for redress.
  • Dispute Resolution: You will handle disputes between consumers and businesses, working to achieve amicable resolutions through negotiation and mediation.
  • Documentation: You will gather, collate, and organize relevant documentation to support dispute resolution efforts.
  • Reporting: You will generate statistics and reports on complaint trends and figures, identifying areas for improvement.

Requirements:

  • Degree or Diploma: You must hold a degree or diploma from a recognized tertiary institution, with law-related courses preferred.
  • Communication Skills: You must possess excellent communication, diplomacy, and negotiation skills, with the ability to speak multiple languages an advantage.
  • Analytical Thinking: You must have strong analytical thinking and problem-solving skills, with the ability to work effectively under pressure.

What We Offer:

We offer a competitive salary package, estimated to be around SGD $4,500 - $6,000 per month, depending on experience. Our benefits include opportunities for career growth, professional development, and a dynamic work environment.

How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity. We look forward to hearing from you



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