Consumer Electronics Support Specialist
3 weeks ago
At PRISM+, we are dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and support, and we're seeking a highly skilled Consumer Electronics Support Specialist to join our ranks.
Job OverviewThe Consumer Electronics Support Specialist will play a crucial role in resolving complex technical issues related to consumer electronics products. This includes:
- Providing timely, accurate, and quality responses to customers via various contact channels.
- Reviewing escalated cases and offering advice to frontline agents.
- Building strong relationships with customers and internal stakeholders to ensure seamless issue resolution.
- Identifying emerging product issues and providing insights to the team to prevent future problems.
The ideal candidate will have:
- A diploma from a recognized institution.
- Excellent communication skills and fluency in English, with additional languages a plus.
- Previous experience working in a contact center, preferably in technical support or e-commerce.
- A basic understanding of consumer electronics and smart appliances.
- A strong interest in technology and innovation.
To be successful in this role, you must have:
- Strong analytical and problem-solving skills.
- The ability to work independently and as part of a team.
- Excellent time management and prioritization skills.
- A willingness to learn and adapt to new technologies.
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. Additionally, you'll enjoy:
- Annual outpatient benefits.
- Birthday leave.
- Health insurance.
- Performance bonuses.
- Annual increments.
- Free flow snacks and Bubble Tea Fridays.
If you're a motivated and detail-oriented individual with a passion for technology and customer satisfaction, we'd love to hear from you Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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