Consumer Electronics Support Specialist

3 weeks ago


Singapore PRISM+ Full time
About PRISM+

At PRISM+, we are dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and support, and we're seeking a highly skilled Consumer Electronics Support Specialist to join our ranks.

Job Overview

The Consumer Electronics Support Specialist will play a crucial role in resolving complex technical issues related to consumer electronics products. This includes:

  1. Providing timely, accurate, and quality responses to customers via various contact channels.
  2. Reviewing escalated cases and offering advice to frontline agents.
  3. Building strong relationships with customers and internal stakeholders to ensure seamless issue resolution.
  4. Identifying emerging product issues and providing insights to the team to prevent future problems.
Responsibilities

The ideal candidate will have:

  • A diploma from a recognized institution.
  • Excellent communication skills and fluency in English, with additional languages a plus.
  • Previous experience working in a contact center, preferably in technical support or e-commerce.
  • A basic understanding of consumer electronics and smart appliances.
  • A strong interest in technology and innovation.
Requirements

To be successful in this role, you must have:

  • Strong analytical and problem-solving skills.
  • The ability to work independently and as part of a team.
  • Excellent time management and prioritization skills.
  • A willingness to learn and adapt to new technologies.
What We Offer

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. Additionally, you'll enjoy:

  • Annual outpatient benefits.
  • Birthday leave.
  • Health insurance.
  • Performance bonuses.
  • Annual increments.
  • Free flow snacks and Bubble Tea Fridays.
About You

If you're a motivated and detail-oriented individual with a passion for technology and customer satisfaction, we'd love to hear from you Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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