Executive/Senior Executive, Consumer Relations

1 week ago

Singapore CONSUMERS ASSOCIATION OF SINGAPORE Full time
Roles & Responsibilities

Key Objective


The Executive, Consumer Relations (CROs) of the Consumers Association of Singapore (CASE) are the first point of contact for consumers who seek advice and/or redress for their contractual disputes with businesses. CROs require relevant skills and acumen to handle a wide variety of consumer to business disputes and to assist parties in negotiating an amicable settlement. Consumers may either lodge their disputes online or schedule an appointment to meet the CROs in person.


Core Responsibilities:


Consultation Service

  • Review the complaints submitted by consumers, dealing directly with them over the telephone, email, through face to face and online channels.
  • Review the contractual documents and provide advice to consumers on their contractual rights, and options to seek redress.

Dispute Resolution

  • Handle the disputes, dealing directly with consumers and businesses over the telephone, email, through face to face and online channels.
  • Gather, collate and organise relevant documentation.
  • Seek to achieve an amicable resolution for both parties through negotiation and mediation sessions in a timely manner.
  • Ensure proper filing and prompt closure of all complaints.

Other Roles

  • Perform other ad-hoc duties assigned which may include: -
  • Generation of statistics and reports.
  • Review and analysis of complaint trends and figures.
  • Coordination of mediation sessions.
  • May be assigned to call centre duties.
  • Support and participate in CASE projects and initiatives.
  • Other projects and duties as assigned by Management.

Knowledge, Skills & Ability

  • Diploma or Degree from a recognized tertiary institution. Law related courses will be an advantage.
  • Possess strong communication, diplomacy and negotiation skills. Ability to speak more than one language is preferred.
  • Possess strong writing skills.
  • Possess sound judgement, analytical thinking and problem-solving skills.
  • Meticulous, well-organized and able to handle pressure effectively.
  • Keen interest and/or experience in dispute resolution and fair business practices will be an advantage.
  • Competence and experience in Microsoft Office, especially Microsoft Excel (Pivot table) will be an advantage.

Tell employers what skills you have

Negotiation
Coaching
Digital Media
Microsoft Office
Microsoft Excel
Administration
Mediation
Surveillance
Dispute Resolution
Pressure
Presentation Skills
Statistics
Diplomacy
Business Excellence
Writing Skills

  • Consumer oe director

    2 weeks ago

    Singapore Space Executive Full time

    Main responsibilities/tasks:• You will lead a $132 M P&L in 2024 growing to $166 M by 2028 for ASEAN Consumer OE business with Focus on team of professionals on key account management for Global and Regional OEMs with full P&L responsibility.• You will provide strategic direction for all activities leading to achieving the AOP, as well as defining long...

  • Regional head of compliance

    1 month ago

    Singapore Space Executive Full time

    Our client is a dynamic, high-growth fintech company headquartered in Singapore with a significant and expanding regional presence across Southeast Asia. Known for its innovative approach to digital payments, lending, and consumer financing solutions, this company is a market leader poised for continued growth and development. Role Overview: We are seeking...

  • Executive Support Specialist

    3 weeks ago

    Singapore Executive Access Full time

    We are seeking a highly skilled and experienced Executive Assistant to support our company directors in various administrative duties.General administrative tasks, including finance and accounting related workLiaising with bankers to provide documentation for Know Your Customer (KYC) purposesTo qualify for this role, you must possess:A minimum of 2 years'...

  • Marketing manager apac

    1 month ago

    Singapore Space Executive Full time

    Job Duties: Develop effective regional ATL and execute marketing campaigns to ensure brand’s overall objectives are achieved. New market entry launches to accelerate growth. Collaborate with in-market and cross-functional teams to ensure alignment and deployment of brand strategy and communications for maximum impact. Drive digital marketing through data...

  • Offshore Chartering and Commercial Executive

    1 week ago

    Singapore EXECUTIVE OFFSHORE PTE. LTD. Full time

    Senior Chartering and Commercial Executive RoleWe are seeking a highly motivated Senior Chartering and Commercial Executive to join our team at Executive Offshore Pte. Ltd.About the CompanyExecutive Offshore is a leading provider of high-quality offshore services, operating an exclusive fleet of modern vessels catering to clients in the Oil and Gas...

  • Senior Construction Engineer

    2 weeks ago

    Singapore Artemis Executive Solutions Full time

    Job Title:Senior Construction EngineerWe are seeking an experienced Senior Construction Engineer to join our team at Artemis Executive Solutions. This role will be responsible for overseeing the planning and execution of site construction works, ensuring timely completion and adherence to quality standards.Key Responsibilities:Project Planning: Work closely...

  • Senior Planning Engineer

    2 weeks ago

    Singapore Artemis Executive Solutions Full time

    Job TitleSenior Planning Engineer - Civil InfrastructureAbout the RoleWe are seeking a highly motivated and experienced Senior Planning Engineer to join our team at Artemis Executive Solutions. As a Senior Planning Engineer, you will play a key role in the planning and scheduling of large-scale civil infrastructure projects.Key ResponsibilitiesDevelop and...

  • *confidential* chief executive officer

    2 weeks ago

    Singapore Space Executive Full time

    About the Company A leading fintech group poised to redefine wealth management through a cutting-edge platform. The company is on an ambitious journey to create a state-of-the-art solution tailored to modern wealth management needs. Role Overview The CEO will play a pivotal strategic and operational role in leading the company’s vision and execution for...

  • Senior Fleet Operations Manager

    3 weeks ago

    Singapore Executive Group Full time

    Job SummaryWe are seeking a highly skilled Senior Fleet Operations Manager to join our team at Executive Group.About the RoleThis is an exciting opportunity to lead and manage our fleet operations, ensuring that all vessels are maintained in seaworthy condition and trading certificates are valid. The successful candidate will be responsible for monitoring...

  • Senior legal counsel

    1 month ago

    Singapore Space Executive Full time

    A high-profile digital infrastructure MNC with a highly successful APAC business is seeking an experienced Senior Legal Counsel to join its growing legal team. This role reports directly to the Head of Legal for Customer Contracts and plays a pivotal role in the company's continued success. The Senior Legal Counsel will focus on managing complex,...

  • Executive Access Seeks Seasoned Compliance Professional

    3 weeks ago

    Singapore Executive Access Full time

    Job OverviewAt Executive Access, we are committed to excellence in our global compliance program. We are seeking a highly skilled and experienced Chief Compliance Officer to join our team.

  • Senior Tender Manager

    3 weeks ago

    Singapore Artemis Executive Solutions Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Tender Engineer to join our team at Artemis Executive Solutions.

  • Executive Director of Family Office Operations

    1 week ago

    Singapore AP EXECUTIVE PTE. LTD. Full time

    About the RoleWe are seeking an Executive Director of Family Office Operations to spearhead our organization's administrative and operational management. This leadership position combines strategic communication, efficient administrative operations, and effective communication with external and internal stakeholders.Key ResponsibilitiesCollaborate with...

  • Marketing Communications Executive

    5 months ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesJob DescriptionJob Responsibilities: Responsible for copy-writing and designing of all marketing related collaterals, such as brochures, newsletters and electronic direct mailers etc. Provide support to Marcom Manager on all Marcom related duties such as analysis, managing of social media and media monitoring. Manage, plan and...

  • Administrative Executive

    1 month ago

    Singapore EXECUTIVE OFFSHORE PTE. LTD. Full time

    Roles & ResponsibilitiesExecutive Offshore was established to provide high quality services to the offshore industry. The company operates an exclusive fleet of modern offshore vessels to cater to clients requiring quality offshore support services in the Oil and Gas Industry.Executive Offshore is part of Executive Group, an ensemble of seven maritime...

  • Senior Building Project Coordinator

    3 weeks ago

    Singapore Artemis Executive Solutions Full time

    About the RoleArtemis Executive Solutions is seeking a highly skilled and experienced Senior Building Project Coordinator to join our team.

  • Executive Residences Ambassador

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    About Treetops Executive ResidencesAt Treetops Executive Residences, we strive to provide exceptional service to our guests. Our concierge officers play a vital role in ensuring that every guest feels welcome and valued.Job Responsibilities:We are seeking a highly skilled Concierge Officer to join our team. The ideal candidate will be responsible...

  • Executive Support Specialist

    4 weeks ago

    Singapore EXECUTIVE OFFSHORE PTE. LTD. Full time

    At Executive Offshore Pte. Ltd., we are seeking a highly motivated and detail-oriented Administrative Executive to join our team.The successful candidate will provide administrative support to the Chartering Department, conducting market surveys and participating in tendering activities. This role is ideal for individuals with excellent written and verbal...

  • Senior vice president, public affairs, japac

    2 days ago

    Singapore Page Executive Full time

    Join a prestigious global leader in medical technology Work with a team of industry leaders driving innovation About Our Client Join our client, a leading company in the Med Tech industry, as they seek a Senior Vice President of Public Affairs to provide strategic leadership across Japan, Greater China, and the Asia-Pacific region. This pivotal role will...

  • Senior Civil Engineering Project Manager

    3 weeks ago

    Singapore Artemis Executive Solutions Full time

    Job Title: Senior Civil Engineering Project Manager We are seeking a highly skilled Senior Civil Engineering Project Manager to join our team at Artemis Executive Solutions. The ideal candidate will have a strong background in civil engineering and project management, with experience in managing large-scale construction projects. About the Role:Salary: SGD...