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Regional Customer Experience Leader
2 weeks ago
We are seeking an experienced Senior Manager to lead our Regional CRM team. This is a unique opportunity to drive personalized 1:1 member communications and inspire engagement, retention, and loyalty across all customer tiers.
The successful candidate will have a proven track record of leading customer engagement strategies, improving KPIs like repeat purchase rate, churn, or CLTV. They will also possess a strong understanding of CRM tools and platforms, as well as experience in data-driven personalization and 1st-party data activation.