
Regional Customer Experience Manager
1 week ago
Job Title: Regional Customer Experience Leader
">We are seeking a skilled professional to lead customer experience initiatives, drive business growth, and make a meaningful impact on our customers.
">Main Responsibilities:
">- ">
- Cross-Functional Collaboration: Work with teams to streamline processes, reduce errors, and enhance communication along the logistics chain.">
- Customer Advocacy: Act as the voice of the customer internally, representing client needs and expectations across departments.">
- Service Delivery Improvement: Monitor and analyse agreed customer satisfaction KPIs then develop and implement action plans to improve service delivery.">
- Leadership and Coaching: Influence different parts of the organisation to set CX goals and coach performance.">
- Digital Transformation: Work with technology teams to enhance customer portals, tracking systems, and other digital interfaces that improve usability and transparency.">
- Talent Development: Facilitate knowledge sharing workshops and coaching to uplift CX maturity across the organisation.">
Skill Requirements:
">- ">
- Coaching and leadership">
- Customer Retention and advocacy">
- Usability and process improvement">
- Focus groups and customer insights">
- Streamlining and efficiency">
- Email marketing and digital experience">
- Transparency and customer relationships">
- Approachable and customer-centric mindset">
Benefits:
">- ">
- Award-winning company culture">
- Opportunity for career growth and development">
- Competitive compensation package">
- Comprehensive benefits program">
- Collaborative and dynamic work environment">
About the Role:
">This is an excellent opportunity for a talented professional to make a meaningful impact on our customers. We offer a competitive compensation package, comprehensive benefits program, and collaborative work environment.
">Contact Information:
">Please submit your application through our website. We look forward to hearing from you
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