Regional Customer Experience Manager

1 week ago


Singapore beBeeCustomerExperience Full time $120,000 - $160,000

Job Title: Regional Customer Experience Leader

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We are seeking a skilled professional to lead customer experience initiatives, drive business growth, and make a meaningful impact on our customers.

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Main Responsibilities:

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  • Cross-Functional Collaboration: Work with teams to streamline processes, reduce errors, and enhance communication along the logistics chain.">
  • Customer Advocacy: Act as the voice of the customer internally, representing client needs and expectations across departments.">
  • Service Delivery Improvement: Monitor and analyse agreed customer satisfaction KPIs then develop and implement action plans to improve service delivery.">
  • Leadership and Coaching: Influence different parts of the organisation to set CX goals and coach performance.">
  • Digital Transformation: Work with technology teams to enhance customer portals, tracking systems, and other digital interfaces that improve usability and transparency.">
  • Talent Development: Facilitate knowledge sharing workshops and coaching to uplift CX maturity across the organisation.">
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Skill Requirements:

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  • Coaching and leadership">
  • Customer Retention and advocacy">
  • Usability and process improvement">
  • Focus groups and customer insights">
  • Streamlining and efficiency">
  • Email marketing and digital experience">
  • Transparency and customer relationships">
  • Approachable and customer-centric mindset">
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Benefits:

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  • Award-winning company culture">
  • Opportunity for career growth and development">
  • Competitive compensation package">
  • Comprehensive benefits program">
  • Collaborative and dynamic work environment">
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About the Role:

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This is an excellent opportunity for a talented professional to make a meaningful impact on our customers. We offer a competitive compensation package, comprehensive benefits program, and collaborative work environment.

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Contact Information:

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Please submit your application through our website. We look forward to hearing from you

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