Senior Specialist/Manager Customer Experience
2 weeks ago
Task
Support strategy implementation of key initiatives to enhance the end-to-end digital and physical customer journey, from brand discovery to post-purchase, ensuring it reflects Porsche's commitment to excellence and maximizes customer excitement at each touchpoint.
Manage and drive regional market performance of Customer Experience KPIs to ensure continuous improvement.
Support and accelerate regional market adoption of initiatives such as customer journey onboarding, service standards training, and sharing best practices.
Develop omni-channel programs to retain and upgrade existing customers and attract new strategic customer groups.
Review customer insights and develop analyses to identify new opportunities for organization-wide improvement.
Coordinate effective customer service standards, processes, and communications across regional markets to ensure timely and appropriate resolution of customer concerns.
Develop and lead customer experience-related special projects and other cross-functional initiatives as required.
Qualifications
- Bachelor's or Master's degree in business administration, management, or related fields.
- Ideally 5+ years of relevant experience in luxury automotive, premium hospitality, or related industries.
- Strong project management and data analysis skills, with an aptitude for technology and systems.
- Highly motivated team player with excellent communication and interpersonal skills.
- Fluency in written and spoken English; additional regional languages are advantageous.
- Willingness to work in a multicultural environment with occasional travel within the Asia Pacific region and Europe.
For more details, salary, and company information, please use the apply link.
#J-18808-Ljbffr-
Senior Customer Experience Specialist
2 weeks ago
Singapore beBeeCustomerExperience Full time $2,500 - $3,500Job Title: Senior Customer Experience SpecialistJob Description:We are seeking a skilled and passionate individual to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a warm welcome for our guests. Provide outstanding customer service and ensure that every...
-
Singapore Porsche Asia Pacific Pte Ltd Full timePorsche Asia Pacific is hiring a Senior Specialist/Manager Customer Experience to be part of the regional Marketing team, reporting to the Senior Manager Brand & Customer Experience . Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001, supporting importers and dealers across 13 countries including Brunei, Cambodia, French Polynesia,...
-
Senior Customer Experience Specialist
1 week ago
Singapore beBeeProductSupport Full time $80,000 - $120,000Job Description:As a Product Support Manager, you will play a vital role in ensuring customer satisfaction and product functionality. This position involves overseeing a team that provides support and solutions to customers experiencing product issues. You will be responsible for developing and implementing support strategies, managing customer expectations,...
-
Senior Specialist
1 week ago
Singapore Porsche Full timePorsche Asia Pacific is hiring a Senior Specialist/Manager Customer Experience to be part of the regional Marketing team, who will report to the Senior Manager Brand & Customer Experience. Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001 and was founded to give Porsche closer ties with Asia Pacific markets that are becoming...
-
Customer Experience Specialist
6 days ago
Singapore YTG Full timeWe’re looking for a **Customer Experience Specialist** who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier. **Responsibilities** - Listen actively to understand...
-
Senior Manager/Manager, Customer Experience
2 weeks ago
Singapore Kallang Alive Sport Management Co Pte. Ltd. Full timeSenior Manager/Manager, Customer Experience (Service Excellence & Product Development) Senior Manager/Manager, Customer Experience (Service Excellence & Product Development) Get AI-powered advice on this job and more exclusive features. This role combines service excellence and product development. You will help set service standards across all...
-
Specialist/Senior Specialist Digital Experience
2 weeks ago
Singapore Porsche Asia Pacific Pte Ltd Full timeSpecialist/Senior Specialist Digital Experience Specialist/Senior Specialist Digital Experience Manage and develop the Digital Experience function to enable a best-in-class customer experience across Porsche's digital platforms and channels. Implement and maintain global digital solutions (Porsche.com incl. Car Configurator and Finder, Dealer Websites, My...
-
Senior Customer Experience Manager
1 week ago
Singapore beBeeCustomerService Full time $45,000 - $55,000Job Title: Senior Customer Experience ManagerWe are seeking a skilled and experienced Senior Customer Experience Manager to join our team. This role is responsible for managing customer queries, complaints, and feedback, ensuring an exceptional guest experience.Key Responsibilities:• Manage, mentor, and coach the customer service team to achieve quality...
-
Customer Experience Specialist
3 days ago
Singapore JCO Management Pte Ltd Full timeWe're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier. Responsibilities Respond promptly to customer inquiries via...
-
Singapore Porsche Asia Pacific Pte Ltd Full timeSpecialist/Senior Specialist Digital Experience Specialist/Senior Specialist Digital Experience Manage and develop the Digital Experience function to enable a best-in-class customer experience across Porsche's digital platforms and channels. Implement and maintain global digital solutions (Porsche.com incl. Car Configurator and Finder, Dealer...
