Customer Experience Specialist

2 days ago

Singapore JCO Management Pte Ltd Full time

We're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier.

Responsibilities

  • Respond promptly to customer inquiries via phone, email or chat
  • Listen actively to understand concerns and provide clear, helpful answers
  • Resolve issues with empathy, patience, and professionalism
  • Keep customers updated on progress when handling ongoing requests
  • Recommend additional services or upgrades only when they genuinely benefit the customer
  • Record all interactions accurately in the system for smooth follow-ups
  • Share customer feedback to help improve company services and processes

Requirements

  • Diploma or degree in Business, Communications or related field
  • Warm, approachable communication style
  • Strong problem-solving and listening skills
  • Ability to stay calm under pressure and handle difficult situations tactfully
  • Previous customer service experience is a plus, but not required
  • Eagerness to learn about company products and services

Benefits

  • Competitive salary with service-related performance bonuses
  • Structured training on communication and customer engagement skills
  • Friendly, team-focused working environment
  • Opportunities to grow into senior service or

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