IT Customer Experience Solutions Manager

1 week ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000
Job Description

We are seeking a seasoned professional to lead our customer experience solutions team in the APAC region.

  • Act as the main regional expert and contact regarding customer experience solutions.
  • Work closely with the Chief Technology Officer to support local IT teams in developing, managing, and optimizing solution architectures.
  • Lead the execution of the long-term business strategy for the APAC region.
  • Oversee and approve technical solutions that ensure sustainable growth, balancing local needs with regional scalability.
  • Collaborate with IT and Digital teams to define the strategic technical vision for products and best practices.
  • Ensure delivery of essential project documentation, system configurations, and system testing.
  • Supervise and guide third-party vendors and brands in building reusable solution components.
  • Oversee Center of Excellence (COE) team resources to maintain an effective structure for project delivery and support.
  • Foster and engage IT communities of expertise focused on customer experience solutions.
  • Standardize and govern support processes to ensure service level agreements are consistently met across all customer experience solutions.
  • Lead efforts to proactively identify and implement improvements in operational processes across IT departments.
About You
  • Demonstrated experience managing IT projects related to eCommerce, CRM, and clienteling solutions, with strong knowledge of solution architectures.
  • Familiarity with social CRM platforms.
  • In-depth understanding of the technology landscape in retail, particularly clienteling.
  • Ability to balance business needs with technical requirements during both development and operational phases.
  • Background in project management, business analysis, solution architecture, technical or operations management, with substantial experience in large-scale eCommerce within an omnichannel environment.
  • Awareness of the strengths and limitations of various digital technologies and current technology trends.
  • Experience working in multinational organizations with complex structures, with a proven ability to negotiate effectively.
  • Experience in the CRM field (Salesforce expertise is a plus).
  • Bachelor's degree or higher in computer science or a related discipline.

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