Customer Experience Strategist

2 weeks ago

Singapore beBeeCustomer Full time $80,000 - $120,000
Job Overview

Our ideal candidate will play a pivotal role in enhancing the end-to-end customer experience, ensuring it aligns with our brand's commitment to excellence. They will maximize customer excitement at each individual touchpoint.

  • Manages and drives regional market performance of Customer Experience KPIs to ensure continuous improvement and focus.
  • Supports and accelerates regional markets adoption of transformation initiatives, including customer journey onboarding, service standards training, and best practices.
  • Develops omni-channel programs to retain/upgrade existing customers and attract new strategic customer groups.
  • Reviews customer insights and develops analysis to identify new opportunities for organisation-wide improvement.
  • Coordinates effective and efficient customer service standards, processes, and communications, across regional markets to ensure customer concerns are addressed and resolved in a timely and appropriately manner.
  • Develops and drives customer experience related special projects and other cross-functional projects, as required.
Key Qualifications
  • Bachelor's or Master's degree in business administration, management studies, or other relevant field.
  • 5+ years' relevant working experience in luxury automotive, premium hospitality, or related industry.
  • Project management and data analytical skills, and aptitude for technology and systems.
  • Highly motivated team player with excellent communication and interpersonal skills.
  • Fluency in written and spoken English as minimum; additional regional language skills advantageous.
  • Willingness to work in a multicultural environment with occasional business travel within the Asia Pacific region and Europe.

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