Customer Experience Strategist

5 days ago

Singapore beBeeSuccess Full time $100,000 - $125,000

Job Title: Customer Experience Strategist

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You are a seasoned expert in customer success, working at the forefront of retail personalization. Our team collaborates with top e-commerce brands, focusing on AI-driven solutions to enhance customer value.

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As a key member of our organization, you will lead onboarding for enterprise clients, aligning business objectives with product capabilities. You will develop personalized roadmaps, analyze product usage data, and monitor engagement to foster long-term relationships with stakeholders.

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Responsibilities include:

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  • Leading onboarding for enterprise clients on our SaaS platform
  • Collaborating with client teams to align business objectives with product capabilities
  • Developing personalized roadmaps
  • Analyzing product usage data
  • Monitoring engagement
  • Fostering long-term relationships with stakeholders
  • Acting as the voice of the customer within the organization
  • Influencing internal teams on feature requests and improvements
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Required Skills:

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  • 10+ years of experience in customer success or client-facing roles
  • Familiarity with e-commerce products
  • Strong communication and analytical skills
  • Proven track record of driving adoption and retention in high-value accounts
  • Technical skills including JavaScript, APIs, feeds, and Kibana
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Benefits:

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Join our fast-paced startup environment, collaborate with leading e-commerce brands, and make a significant impact on customer success and product growth.

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Algonomy helps consumer businesses enhance customer value through AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. With a global presence spanning over 20 countries, Algonomy is a trusted partner to more than 400 leading brands and has received recognition from industry analysts.

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Key Responsibilities:

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  • Strategic advisor
  • Cross-functional collaboration
  • Customer journey management
  • Account prioritization
  • Quarterly business reviews
  • Supply chain solutions
  • Customer advocacy
  • Performance monitoring
  • Team leadership
  • Mentoring
  • Risk mitigation
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Tools and Technologies:

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  • Oracle Fusion
  • SAP
  • JavaScript
  • APIs
  • Kibana
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Why Join Us?

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Find out how your skills match this role and get noticed by top recruiters.

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