
Customer Experience Strategist
1 week ago
Job Title: Customer Experience Strategist
About the RoleWe are seeking an experienced and skilled professional to develop and implement customer engagement strategies, drive business growth, and foster brand loyalty.
As a key member of our team, you will lead customer-facing initiatives and collaborate with cross-functional teams to achieve business objectives.
Your primary responsibility will be to optimize CRM systems, enhance customer relationships, and analyze data to identify trends, preferences, and behaviors.
Responsibilities:- Optimize CRM systems to improve customer relationships and loyalty
- Analyze customer data to identify trends, preferences, and behaviors
- Collaborate with cross-functional teams (Sales, Product, and Communications) to align customer engagement strategies with business objectives
- Develop and maintain relationships with external partners, influencers, and media outlets
- Ensure brand consistency across all marketing channels and communications
- Stay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation
- Minimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands
- Proven track record of successful customer engagement campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset
- Excellent communication, project management, and leadership skills
- Familiarity with marketing automation platforms and tools (e.g. Salesforce)
- Proficient in MS Office (PowerPoint, Excel, Word)
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