Strategic Customer Experience Leader

2 weeks ago

Singapore beBeeLeadership Full time $150,000 - $200,000

About the Role: We are seeking a strategic leader to oversee our Customer Experience Team, driving collaboration and innovation to enhance customer satisfaction.

This role will be responsible for developing and implementing the vision and operational plan for customer advocacy, identifying opportunities to improve capabilities and align with broader business objectives.

  • Develop and execute strategies to drive customer engagement and loyalty
  • Collaborate with cross-functional teams to create customized content and presentations that resonate with our audience
  • Build and maintain strong relationships with key stakeholders to understand their needs and expectations
  • Mentor and guide team members to promote a culture of collaboration, innovation, and excellence

Required Skills and Qualifications:

Experience: A minimum of 12+ years in customer-facing roles with a strong track record of success in building and maintaining client relationships, and at least 3+ years in a leadership position managing teams either regionally or globally.

Skills: Exceptional communication and interpersonal skills, ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.

Qualifications: Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.

Benefits:

We take care of you, so you can take care of business. Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our Values:

Integrity, Discovery, Partnership. At our organization, we focus on integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

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