Strategic Leader for APAC Customer Engagement

6 days ago

Singapore beBeeLeader Full time $90,000 - $120,000
Job Description

As a seasoned leader, you will guide and develop our expanding APAC team. This high-impact role sits at the heart of our customer engagement strategy, where deep customer expertise meets outcomes and commercial growth.

In this leadership position, you are responsible for delivering desired business outcomes, steered by our Customer Success Platform, in a human-led and digitally enabled model.

Key Responsibilities:
  • Drive Team Performance: Ensure the Customer Success team meets Customer Organisation (CO) targets by tracking performance, measuring effectiveness, and implementing continuous improvement strategies.
  • Manage Team Budget: Oversee travel and expenses for your team, ensuring cost-effective use of resources aligned with business priorities.
  • Contribute to Leadership Initiatives: Actively contribute to organisation-wide initiatives, leading cross-functional projects, and delivering quarterly team performance insights.
  • Collaborate Across Success Teams: Work in partnership with leaders from other Customer Success teams to coordinate resource planning, share best practices, and align deliverables across the global function.

Customer Collaboration
Work collaboratively with customers to ensure they find value in our products and services. Develop and demonstrate clear understanding of the customer's goals, needs, expectations, and preferences continuously.

Requirements
This role requires a seasoned and strategic leader who can coach and develop talent, track performance, and ensure the team is aligned to strategic goals. You will also play a customer-facing role, engaging directly with top-tier firms to elevate their experience and maximize the impact of our solutions.

Benefits
This is a unique opportunity to shape the customer journey and make a direct contribution to the global energy transition, while building and leading a world-class team of product specialists.

About the Role
You'll be a customer advocate, capturing and delivering customer feedback to respective teams and identifying opportunities for improvements. Be the voice of the customers in the company, providing a suitable balance between the customer's requests and the company's vision.

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