Housekeeping Lead

5 days ago

Singapore beBeeHousekeeping Full time $3,500 - $5,500
Job Description

The Housekeeping Supervisor will oversee the housekeeping and laundry operations to ensure that product quality standards are met, and optimum service is provided to guests.


He/She will be accountable for safety, service, and execution of a consistent guest experience.

The duties and responsibilities include but not limited to the following:

Works with the Manager to ensure department costs are in line with expectations.
Run morning reports, including: Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper's report
Prepares daily room assignments (maid's report) for morning shift room attendants.
Reviews message books for special requests or instructions

People Management
Supervise the implementation of housekeeping standards and procedures in relation to:
Cleaning service
Recommended changes to these standards and training needs on an ongoing basis
Solve employee grievances
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective handover
Distribution and collection of master keys
Management of all incoming and outgoing calls
Issues keys according to floor assignments
Answers phone and logs all messages
Responds to any requests from guests
Informs supervisors of any special guest needs
Coordinates the make-up or rush rooms with Front Desk
Prepares and monitors room status reports for possible discrepancies
Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering

Guest Experience
Maintain a current and thorough knowledge of all housekeeping systems
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
Management of lost property for the hotel
Manage all special requests made by guests
Ensure you have complete knowledge of room types, layouts and facilities
Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
Releasing rooms and room status management
Key work order for Engineering to follow up with the maintenance job.
Informs Assistant Manager or security of any emergencies brought to Housekeeping's attention
Manages the room attendant audit portal
Following up with Guest request by coordinating with both Engineering and Housekeeping departments

Responsible Business
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Record and manage all Lost and Found items
Coordinates the return of all lost and found items
Prepares the next day's schedule based on the house count
Calls in extra personnel when necessary
Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
Checks whether all keys are in respective place
Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
Prepare vendors' invoices to submit to Finance Department
Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)

Requirements
Diploma in Hotel Administration, Hotel Management or equivalent and 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
A positive and keen to learn attitude.
Proficient in written and spoken English and with good communication skills
Willing to work on weekends, PH and shifts

As a member of our team, we'll provide you with tailored support to help you grow and succeed. You'll also benefit from being part of a global hospitality company with opportunities to develop your career.

We're looking for someone who is passionate about providing great service and ensuring high-quality guest experiences. If you have what it takes to join our team, apply today.

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