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Customer Service Operations Manager

2 weeks ago

Singapore Agape Connecting People Pte Ltd Full time
Job Overview

This is a full-time, on-site role located in Singapore for a Contact Centre Team Leader. The successful candidate will oversee daily operations, manage and motivate the team, ensure high levels of customer satisfaction, and maintain excellent customer service standards.

  • Strong analytical skills and ability to monitor and improve performance metrics
  • Proven experience in customer satisfaction and customer service
  • Excellent communication skills, both written and verbal