Executive for Client Success

1 day ago

Singapore beBeeCustomerSuccess Full time $90,000 - $120,000
Job Title

Customer Success Executive

This is a high-performing role for an individual who can effectively manage customer relationships and ensure their success with our products.

We are seeking an experienced Customer Success Executive to join our team. In this role, you will be responsible for understanding customers' overall portfolio, technical and business priorities, and success measures.

  • Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
  • Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
  • Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
  • In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
  • Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
  • Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
  • Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
Requirements

5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.

Experience with technical project planning and execution management.

Ability to independently deliver consultative type customer facing engagements.

Practical knowledge of DevOps and agile concepts, application development and deployment tools.

Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.

Experience with Kubernetes based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.

Benefits

Our company offers an inclusive environment where diversity and equal opportunities are encouraged.

Our associates work flexibly across various work environments, from in-office to fully remote depending on the requirements of their role.

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