Client Success Executive

1 day ago

Singapore LONDON SCHOOL OF BUSINESS & FINANCE PTE. LTD. Full time

Client Success Executive – Executive Development

Overview
The London School of Business & Finance (LSBF) is seeking a dynamic and results-oriented Client Success Executive to accelerate the growth of our Executive Development portfolio.

This is a fast-paced, performance-driven role focused on sales conversion, learner onboarding, and relationship management.

Working closely with the Head of Executive Development, you will engage prospective learners, convert interest into enrolments, and ensure a seamless learner journey from enquiry to registration.

We are looking for a proactive, commercially minded professional with a background in inside sales or client success—someone who thrives in a fast-moving environment where achieving growth targets and delivering an exceptional learner experience go hand-in-hand.

Key Responsibilities

Sales & Lead Development

  • Manage inbound and outbound leads, following up promptly to convert enquiries into confirmed participants.
  • Actively prospect and qualify leads from corporate clients, government agencies, and industry associations through LinkedIn, email, phone, and event outreach.
  • Hit monthly conversion and onboarding targets through consistent outreach, follow-up, and persuasive engagement.
  • Conduct consultative calls and follow-ups with prospective learners to match training offerings to their goals.
  • Prepare and issue enrolment documentation, quotations, and onboarding instructions.
  • Collaborate with the Head, Executive Development, to drive sales follow-ups, demo scheduling, and pitch readiness.
  • Maintain detailed client and deal information in the CRM system, ensuring accurate tracking of engagement history, lead stage, and next steps.

Client Success & Relationship Management

  • Serve as a liaisonfrom pre-sale to post-training, ensuring a professional, responsive, and personalised experience.
  • Conduct post-training check-ins to drive satisfaction, collect feedback, and identify upsell opportunities.
  • Build and manage strong relationships with (HR and L&D) stakeholders and clients to foster

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