Desktop Support Specialist
2 months ago
On behalf of one of its clients, in the banking sector, the French Chamber of Commerce is seeking a skilled Desktop Engineer to join their team in Singapore.
Main Responsibilities- Respond to escalated incidents from Level 1 support and manage tasks and alerts efficiently.
- Handle change management, including roadmap preparation and execution of RFC.
- Understand the global IT structure to anticipate organizational interrelationships.
- Stay up-to-date with new technologies and trends, evaluating their potential integration into the bank's operations.
- Conduct health checks and take necessary actions.
- Manage service requests, changes, escalated incidents, and other tasks.
- Lead projects related to desktop support in Asia.
- Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis, or related field.
- Minimum 3 years of experience supporting Windows workstations, preferably in the financial sector.
- Experience in troubleshooting technical solutions for workstation incidents.
- Proficient in Windows environment administration, with strong understanding of network concepts and Active Directory.
- Familiarity with Altiris deployment tools, Appsense, Visual Basic, and PowerShell scripting.
- Innovative mindset to enhance end-user experience.
- Proficiency in installing and configuring computer hardware, preferably HP/Dell.
- Ability to identify common incidents and opportunities for incident reduction through root cause analysis.
- Proficiency in basic to advanced video conferencing software, supporting and troubleshooting conference room equipment.
- Proficient in French to communicate effectively with French counterparts.
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