Desktop Support Specialist

2 months ago


Singapur, Singapore fccsingapore Full time
Desktop Engineer Job Description

On behalf of one of its clients, in the banking sector, the French Chamber of Commerce is seeking a skilled Desktop Engineer to join their team in Singapore.

Main Responsibilities
  • Respond to escalated incidents from Level 1 support and manage tasks and alerts efficiently.
  • Handle change management, including roadmap preparation and execution of RFC.
  • Understand the global IT structure to anticipate organizational interrelationships.
  • Stay up-to-date with new technologies and trends, evaluating their potential integration into the bank's operations.
  • Conduct health checks and take necessary actions.
  • Manage service requests, changes, escalated incidents, and other tasks.
  • Lead projects related to desktop support in Asia.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis, or related field.
  • Minimum 3 years of experience supporting Windows workstations, preferably in the financial sector.
  • Experience in troubleshooting technical solutions for workstation incidents.
  • Proficient in Windows environment administration, with strong understanding of network concepts and Active Directory.
  • Familiarity with Altiris deployment tools, Appsense, Visual Basic, and PowerShell scripting.
  • Innovative mindset to enhance end-user experience.
  • Proficiency in installing and configuring computer hardware, preferably HP/Dell.
  • Ability to identify common incidents and opportunities for incident reduction through root cause analysis.
  • Proficiency in basic to advanced video conferencing software, supporting and troubleshooting conference room equipment.
  • Proficient in French to communicate effectively with French counterparts.


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