Senior Client Relationship Manager

2 weeks ago

Singapore beBeeConsultant Full time $80,000 - $120,000
Job Overview

We are seeking an experienced Senior Manager to lead our Client Services team. As a key member of our organization, you will be responsible for driving client retention, growth strategies, and achieving organizational outcomes.

  • Coach a team of client-facing staff and hold direct responsibilities over their deliveries.
  • Able to balance multiple responsibilities and tasks to deliver high-quality results.

Key Responsibilities:

  • Ensure smooth implementation of all client-related initiatives.
  • Hold direct client relationships with all corporate clients with revenue over $50K and any high-touch regional/global clients.
  • Actively seek market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
  • Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items until closure.

Delivering Client Value:

  • Support client initiatives and drive strategic engagement with clients.
  • Maintain professional relationships with internal stakeholders, including local market colleagues, regional, and global teams.
  • Create and maintain strong relationships with key external vendors, including insurers and specialty providers.
  • Ensure strong collaboration between Client Services and the rest of the functional teams in delivering distinctive client value.

Skills and Experience:

  • Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectors.
  • Client management experience, analytical, critical thinking, problem-solving skills required.
  • Ability to handle and influence key stakeholders internally and externally.
  • Self-disciplined and organized.
  • Inter-personal skills and focus on service excellence.

Benefits

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions for our colleagues. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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