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Senior Client Relationship Manager
2 weeks ago
This role focuses on managing client relationships, ensuring timely delivery of high-quality service.
- Responsible for day-to-day servicing of a portfolio of large corporate and international clients.
- Ensure timely and accurate processing of endorsements, certificates, invoices, and policy documents.
- Monitor service levels and client satisfaction, proactively resolving issues.
- Understand clients' business and risk management needs.
- Assist in developing client strategies and proposals.
- Support cross-selling initiatives and identify opportunities for expanding services.
- Maintain client data files, service records, and meeting minutes following industry standards.
- Ensure adherence to local regulatory requirements.
- Liaise with global offices and local carriers to ensure consistent service and coverage.
- Develop expertise in relevant documentation and processing systems.
- Hold relevant insurance certifications.
- More than 3 years of relevant experience.
- Ability to understand clients' business opportunities and problems.
- Ability to work under time pressure to ensure prompt service delivery.
- Prepare client presentations.
- Be an independent, self-motivated individual committed to delivering excellent service.
This is a mid-senior level, full-time position. Equal opportunity employer.
