Senior Manager, Client Relationship Management

Senior Manager, Client Relationship Management, Health Solutions

**Senior Manager, Client Relationship Management, Health Solutions**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Client Relations and Colleague Role**
- render strong service support to the clients with the client servicing (CS) buddies on the same allocated accounts.
- support the team leader to build and cultivate a highly effective & collaborative team culture for the purpose of staff retention.
- hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
- demonstrate Aon leadership model and qualities, always mindful and considerate to provide constructive feedback to team when asked.
- Able to juggle and balance multiple responsibilities concurrently, and to be able to deliver high quality business results with the colleagues supporting the initiatives.

**Broking / Consulting**
- Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
- Ensure smooth implementation of all client-related initiatives
- Champion Aon United
- Hold direct client relationship with all Corporate client's revenue >$50K and any sensitive regional/global clients
- Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
- Support the team by active participating in all business meetings clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
- Actively seek and execute cross-selling activities.

**Service Delivery**
- Support all senior colleagues within the unit with a keen sense of client initiatives and drive strong strategic engagement with clients
- Maintain professional and collaborative relationship with all internal collaborators - ie Broking, CS, TBS, claims, ABS, etc.
- Create and maintain strong relationships with key external vendors including insurers and specialty providers
- Ensure strong collaboration between Account Management Team and the rest of the functional (eg. Broking, Claims, Flex, CoE, Legal,, Admin) teams in delivering distinctive client value
- Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
- Ensure team is able to hold client relationships and deliver service within clients' expectations
- Accountable for the team's adoption and utilization of the organization client service model and consulting tools and solutions.

Work on issues and develop conclusions to implement solutions that impact clients and department
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions.

**Skills and experience that will lead to success**
- Degree or Diploma from a recognised university or polytechnic
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- More than 8 years of related experience
- In-depth knowledge of the overall employee benefits program (standard and custom), all funding mechanisms, broking processes, market segments and marketplaces. Ability to built knowledge of clients' profiling, develop abilities to recognize client needs and priorities with a sensitiveness
- Good skills on MS systems including Word, Excel, Power-point required
- Has a keen sense of responsibility, good communicator with a keen self-awareness, social & emotional intelligence, embraces DE&I collaborative, accountability, flexibility and consistency to lead colleagues across all functions to focus on activities that will lead to business results and growth.
- Ability to embrace and execute organizational changes
- Senior stakeholders/ C-suite management skills
- Align and work to meet the department/ organizational visions and goals
- Guide others in resolving complex issues based on independent discretion and judgement to determine appropriate solutions and process

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture