Client Relationship Manager

5 days ago

Singapore Executive Integrity Full time

Location: Singapore
- Sector: Digital Maritime
- Job type: Permanent
- Salary: Attractive Package
- Job Reference: BBBH1197_1706614767

**Job Title**: Head of Relationship Management
**Location**: Singapore
**Who are we recruiting for?**
We are currently seeking a dynamic and qualified Head of Relationship Management for our esteemed client in the Maritime sector based in Singapore. This award-winning organization is at the forefront of innovation, providing cutting-edge technology solutions to both Ship owners/managers and their extensive supplier network.
**What will you be doing?**
As the Head of Relationship Management, you will play a crucial role in executing the Enterprise Account Management strategy, aiming to maximize the life-time-value (LTV) of accounts. Key responsibilities include:

- Establishing strong relationships with customers, emphasizing the value advanced technology brings to procurement and technical departments.
- Ensuring thorough understanding and effective communication of customer needs across all stakeholders.
- Securing renewals and exploring opportunities for up-selling or cross-selling to fulfill the account’s revenue potential.
- Managing Relationship Management executives to deliver exceptional value to customers.

**Responsibilities & Duties**:
Your role will encompass various responsibilities and duties to drive the success of Enterprise Account Management:

- Managing overall Enterprise account plans, keeping them updated and aligned with client expectations.
- Overseeing adoption for Inventory of Hazardous Materials (IHM) and invoicing processes.
- Analyzing Buyer and Supplier subscription revenue to identify growth opportunities.
- Monitoring and reporting Buyer Net Promoter Score (NPS) to gauge customer satisfaction.
- Supervising Buyer reporting and analytics projects for continuous improvement.
- Mentoring and developing Relationship Managers, providing guidance on client engagement.
- A Bachelor’s degree in Business Management, Finance, or a related field.
- Extensive knowledge of the Maritime sector.
- 5+ years of proven leadership experience in a senior Relationship Management role.
- Strong client relationship management strategies.
- Strategic thinking ability to translate organizational goals into actionable plans.
- Excellent communication skills with the ability to articulate design decisions and rationale.
- Proven experience in a client-facing role.
- Proficiency in using CRM software and other relevant tools.

**What’s in it for you?**
- Exciting growth opportunities within the organization.
- Attractive pension and bonus schemes.
- A vibrant company culture that values determination, creativity, and success.

**“Who are we?”**
Executive Integrity is a global executive search and recruitment consultancy specializing in talent within the Maritime and Renewable Energy sectors. We contribute a portion of our profits to Renewable World, a charity dedicated to developing affordable and innovative renewable energy solutions for poverty-stricken communities.

**Consultant**:
Ayesha Tayyab

Senior Associate Consultant

Call me 020 3854 2300

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